How Does UNIDENT Work?

• Step 1: Fill out the booking form on the app with your details.
• Step 2: We match you with a participating dentist near your university.
• Step 3: Your appointment is confirmed via text or call from the dental office.
• Step 4: Attend your appointment and receive a gift card of your choice after completion, sent via email.

What If My University Isn't Available?

We’re continuously expanding our network to include more universities. If your university isn’t listed, check back soon or follow us on Instagram @UNIDENT.ca for updates.

How Can I Check My Dental Insurance Coverage?

Visit your universities coverage page for details on your university’s specific coverage details on your student dental insurance plans. You can also contact your university’s insurance office or reach out to us via our Contact Page for assistance.

If you're a University of Guelph student and need help understanding your plan, visit mystudentplan.ca or contact their support team directly for more info.

Is UNIDENT Free or Do I Need to Pay Anything Upfront?

UNIDENT isn’t a free service, but we also don’t charge you anything. Our goal is to help you take full advantage of the dental insurance you’re already paying for as a student by connecting you with dentists who work within your insurance coverage.

The dentists we work with will do their best to keep your treatment within the limits of your student dental plan, so you typically don’t have to pay anything out of pocket. However, if you choose any additional treatments or services that aren’t fully covered by your plan, those extra costs will be your responsibility.

It’s also up to you to know how much coverage you have left—especially if you’ve already used part of it earlier in the year. If you're a University of Guelph student and need help understanding your plan, visit mystudentplan.ca or contact their support team directly for more info.

How Long Does It Take to Get Matched with a Dentist?

You can expect to be matched with a dentist within 1–3 business days. If you haven't received a confirmation by then, check your spam folder or reach out through our Contact Page.

Can I Use UNIDENT If I’m Not a Full-Time Student?

At this time, UNIDENT is only available to full-time undergraduate students enrolled at participating universities. We're working on expanding eligibility in the future!

Is My Information Safe with UNIDENT?

Absolutely. We only collect minimal information necessary for booking. We do not store or collect your health or insurance data. Learn more in our Privacy Policy.

How Do I Reschedule My Appointment?

If you need to reschedule your appointment, please contact the dental office directly using the phone number provided in your appointment details. UNIDENT does not handle rescheduling, so it’s important to speak with the dentist as soon as possible.

When rescheduling, be sure to inform the dental office that you booked through UNIDENT. This ensures that your appointment is properly tracked and that you remain eligible for your gift card after your visit.

What If I Miss My Appointment?

Missing an appointment without notice can make you ineligible to receive a gift card. Dentists set aside time for your visit, and failing to attend without proper rescheduling may affect your ability to book future appointments through UNIDENT.

If you cannot make your appointment, please call the dental office in advance to reschedule. Let them know you booked through UNIDENT so they can update your records accordingly.

Your gift card is only issued after the dentist confirms your attendance. If you miss your appointment without notice, you may not be eligible for future rewards.

After completing your appointment, you will receive an email with instructions on how to claim your gift card. Simply follow the link in the email, select your preferred gift card, and it will be sent to you digitally.

Please note that gift cards are only issued once the dental office confirms your attendance. This process may take up to a few business days after your appointment. If you haven't received your gift card after this time, ensure the dentist has confirmed your visit before reaching out to our support team.

You can book through UNIDENT once per academic year. If you’ve already booked and completed an appointment this year, you will be eligible to book again in the following school year.

Gift cards are only issued for completed appointments. Attempting to book an appointment and not showing up may result in losing eligibility for future rewards and could lead to a ban from our platform. If you cannot attend your appointment, please contact the dental office in advance to reschedule.

Our **Referral Program** is coming soon! This program will allow you to earn additional rewards by referring friends to book and complete their dental appointments through UNIDENT.

For every friend you refer who successfully completes their appointment, you’ll receive a bonus reward. More details on how to participate will be announced soon, so stay tuned!

What Types of Gift Cards Can I Choose From?

You’ll be able to choose from a variety of popular gift cards, including Amazon, Starbucks, Tim Hortons, and more. The list may vary depending on availability at the time of claim. You'll see the selection once we send you the email with your gift card link.

I Didn’t Receive My Gift Card—What Should I Do?

First, double-check that the dental office confirmed your appointment attendance. If it's been more than 7 business days and you've confirmed attendance, please contact us at support@unident.ca so we can assist you.

UNIDENT is a revolutionary service dedicated to making dental care more accessible for university students. We understand that navigating dental insurance and finding an affordable provider can be overwhelming, so we’ve built a seamless platform that connects students with trusted dental professionals.

Through strategic partnerships with dentists who offer student-friendly rates and by helping students maximize their university insurance plans, UNIDENT acts as a bridge between students and quality dental care. Our goal is simple: ensure students get the care they need while making the most of their existing benefits.

Our Mission

At UNIDENT, we believe that no student should have to delay essential dental care due to uncertainty about costs or insurance coverage. Our mission is to simplify the process, making it easier for students to book appointments, access their benefits, and take control of their oral health.

We are committed to providing students with a hassle-free experience, ensuring that they can focus on their education and well-being while we take care of the rest.

Our Commitment

Our dedication goes beyond just connecting students with dental services. We aim to be part of the broader solution to healthcare accessibility by ensuring students receive quality care without the stress of high costs.

We work closely with universities, dental professionals, and student organizations to continuously expand our network and improve our services. By leveraging student feedback and industry best practices, we are constantly evolving to meet the needs of students across Canada.

How We Make a Difference

• Seamless Booking: A quick and easy process to find a trusted dentist near your university.
• Maximizing Benefits: Helping students utilize their existing insurance coverage effectively.
• Exclusive Student Rewards: Gift cards and incentives for students who complete their dental visits through UNIDENT.
• Expanding Access: Growing our network of dental providers to ensure every student has access to affordable care.

Join the UNIDENT Community

UNIDENT is more than just a service—it’s a movement to make student healthcare more accessible. Follow us on @UNIDENT.ca for updates, promotions, and new dental partners. If your university isn’t listed yet, stay tuned as we continue expanding across campuses!

1. Introduction

Welcome to UNIDENT (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of the UNIDENT student booking platform (“Platform”) and associated services (collectively, the “Services”). By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy, forming a legally binding agreement between you and UNIDENT. If you do not agree with any part of these Terms, please discontinue use of our Services immediately.

2. Services Overview

UNIDENT provides an online platform that enables eligible students (“Users” or “you”) to connect with third-party licensed dental providers (“Providers”). Through our booking form, you submit limited personal information for scheduling purposes (e.g., name, phone number, email, university affiliation, university ID number). UNIDENT does not collect, store, or process any personal health information or insurance details.

As a token of appreciation, UNIDENT offers eligible first-time Users who complete an appointment booked through the Platform a $25 gift card (the “Promotional Offer”). This Promotional Offer is subject to the conditions set out in Section 7 below.

3. Eligibility

• 1 - Be a currently registered student at a university within UNIDENT’s network.
• 2 - Be at least 18 years of age.
• 3 - Provide accurate and up-to-date information.
• 4 - Not use the Services for any unlawful or unauthorized purpose.

By accessing the Services, you represent and warrant that you meet these eligibility criteria.

4. Booking Process and Confirmation

• 1 - Booking Form: To schedule an appointment, complete the booking form on the Platform.
• 2 - Confirmation: Once your request is submitted, UNIDENT will send a confirmation via text message and/or email containing the selected dental Provider’s contact details.
• 3 - Appointment: You may directly contact the Provider or wait for the Provider to contact you to confirm appointment details.
• 4 - Completion and Follow-Up: If you attend and complete your appointment, UNIDENT will send you a follow-up communication (email/text) within seven (7) days, including a link to redeem the $25 gift card (if you are eligible under the Promotional Offer).

Disclaimer: UNIDENT’s role is limited to facilitating the introduction between Users and Providers. We do not verify insurance coverage, nor do we manage or advise on the provision of dental services.

5. Data Handling and Privacy

• 1 - Minimal Data Collection: UNIDENT only collects the personal information necessary to coordinate bookings and communicate with you. This typically includes your name, contact details, university name, and university ID number.
• 2 - No Health/Insurance Data: We do not collect, store, or process any health information or insurance details. You must independently verify any insurance coverage or plan details with the relevant insurance provider or university office.
• 3 - Compliance: We strive to comply with all applicable privacy and data protection laws in Ontario, including the Personal Health Information Protection Act, 2004 (PHIPA) insofar as it applies. However, because we do not handle personal health information, PHIPA obligations are generally inapplicable to UNIDENT.
• 4 - Privacy Policy: Please consult our Privacy Policy, incorporated herein by reference, for more detailed information on how we handle your personal information.

6. Use of the Platform

1 - Purpose: The Platform is intended solely for eligible students to request dental appointments and for Providers to receive prospective client leads.

2 - User Conduct: You agree to use the Platform in a lawful, respectful, and non-disruptive manner. You must not engage in any activity that could damage, disable, overburden, or impair the Platform or interfere with any other party’s use of the Platform.

3 - Account Suspension/Termination: UNIDENT reserves the right to suspend or terminate your access to the Platform if:

• You misuse the Platform or the Promotional Offer.
• You provide false, fraudulent, or misleading information.
• You otherwise violate these Terms or applicable law.

7. Promotional Gift Card Policy

1 - Eligibility: This Promotional Offer is limited to first-time appointments booked through UNIDENT. Limit one (1) gift card per first-time User.

2 - Non-Contingent: The gift card is a marketing incentive and is not contingent on the cost, nature, or outcome of the dental services provided. It is not intended to be a rebate, fee split, or any form of professional fee discount under Ontario law.

3 - No Endorsement: UNIDENT does not endorse any specific Provider or guarantee any particular dental outcome. The Promotional Offer is not an endorsement or recommendation of any Provider’s services.

4 - Modifications/Termination: UNIDENT reserves the right to modify, suspend, or terminate the Promotional Offer at any time without notice, for any reason, including suspected abuse of the Promotional Offer.

8. No Insurance or Financial Responsibility

• 1 - Insurance Clarification: UNIDENT is not an insurance provider, broker, or advisor. We make no representations regarding your insurance coverage, eligibility, or payment obligations.
• 2 - University and Insurer Relationship: While your university (or its chosen insurance carrier) may provide dental coverage, UNIDENT is not affiliated with, or acting on behalf of, any university or insurance carrier. It is your responsibility to confirm coverage details, co-pays, or deductible obligations with your insurer or university plan administrator.

9. Third-Party Providers

• 1 - Independence of Providers: Dental services are rendered solely by independent third-party Providers. UNIDENT does not supervise, control, or bear liability for any dental treatments, advice, diagnoses, or outcomes.
• 2 - Disputes: Any disputes regarding fees, quality of care, or other service issues must be resolved directly between you and the Provider.

10. Intellectual Property

All content, text, graphics, logos, and software used on the Platform are the property of UNIDENT or its licensors and are protected by copyright, trademark, and other applicable intellectual property laws. Any unauthorized use of such content is strictly prohibited.

11. Disclaimers

• 1 - As Is / As Available: The Platform and Services are provided on an “as is” and “as available” basis. UNIDENT disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• 2 - No Professional Advice: UNIDENT does not provide dental or medical advice. Any advice or information provided on or through the Platform is for informational purposes only and is not a substitute for professional medical/dental judgment.
• 3 - Limitation of Liability: To the fullest extent permitted by law, UNIDENT and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use (or inability to use) the Platform or third-party services, including but not limited to loss of data, lost profits, or personal injury claims related to dental care.

12. Indemnification

You agree to indemnify, defend, and hold harmless UNIDENT, its affiliates, and their respective officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including legal fees and disbursements on a substantial indemnity basis) arising out of or in connection with:

• 1 - Your breach of these Terms.
• 2 - Your use or misuse of the Platform or the Promotional Offer.
• 3 - Your interactions with any third-party Providers, including but not limited to disputes about services rendered, fees, or insurance coverage.

13. Modifications to Terms

We reserve the right, at our sole discretion, to update or revise these Terms at any time. Any changes will be effective immediately upon posting the revised version on our website. Your continued use of the Platform following the posting of any modifications constitutes your acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms and any dispute arising from or related to them shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflicts of law principles. You agree to submit to the exclusive jurisdiction of the courts of Ontario to resolve any legal matter arising from these Terms.

15. Severability

If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

16. Entire Agreement

These Terms, together with any other legal notices or agreements published by UNIDENT on the Platform, constitute the entire agreement between you and UNIDENT concerning the subject matter herein. They supersede all prior or contemporaneous agreements or communications, whether written or oral, relating to your use of the Platform.

17. Contact Information

If you have any questions, concerns, or wish to report any violations of these Terms, please contact us at:

• Email: support@unident.ca

1. Introduction

At UNIDENT (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and safeguard your data when you use our student booking platform (“Platform”).

2. Information We Collect

We collect only the minimal personal information necessary to facilitate dental appointment bookings and to communicate with you, including:

• Personal Information: Name, phone number, email address, university affiliation, and university ID number.
• Healthcare/Insurance Data: UNIDENT does not collect, store, or process any personal health information or insurance details.

3. How We Use Your Information

• 1 - Facilitating Bookings: Connecting you with a licensed dental provider in your area.
• 2 - Communications: Sending booking confirmations, updates, and relevant notifications via text or email.
• 3 - Promotional Incentives: Providing follow-up details and gift card links, where applicable, for eligible first-time users.
• 4 - Marketing & Targeting: In limited circumstances, we may use your information to tailor and improve our marketing communications, ensuring you receive relevant offers and updates about UNIDENT.

4. Data Sharing and Disclosure

• 1 - With Dental Providers: We share only the necessary contact information with the matched dental provider to confirm and schedule your appointment.
• 2 - Third-Party Service Providers: We may share limited personal information with trusted third-party service providers who assist us in delivering marketing or targeting campaigns. These providers are bound by strict confidentiality and data protection obligations.
• 3 - No Selling or Renting: UNIDENT does not sell or rent your personal information to any third parties for unrelated marketing or commercial purposes.

5. Data Retention

We retain your personal information only for as long as is necessary to:

• Fulfill the purpose for which it was collected (e.g., booking and confirming appointments).
• Provide relevant marketing or follow-up communications, where applicable.
• Comply with any legal or regulatory obligations.

When no longer required, we securely delete or anonymize your data in accordance with applicable laws.

6. Security Measures

UNIDENT employs industry-standard security safeguards to help protect your personal information against unauthorized access, disclosure, or misuse. While we strive to maintain robust security protocols, no online platform can guarantee complete data security.

7. Your Rights and Choices

• Access/Correction: You have the right to request access to, or correction of, the personal information we hold about you.
• Deletion: You may request deletion of your personal information at any time by emailing support@unident.ca, and we will make reasonable efforts to honor your request unless legally required to retain certain information.
• Opt-Out: If at any time you wish to opt out of specific marketing communications, please follow the unsubscribe instructions provided in those messages or contact us directly.

8. Third-Party Links

Our Platform may contain links to websites operated by third parties. This Privacy Policy does not apply to those external sites, and we encourage you to review each site’s privacy policy before providing any personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes take effect upon posting the revised version on our website, as indicated by the updated Effective Date. By continuing to use UNIDENT after such updates, you consent to the revised terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

• Email: support@unident.ca

At UNIDENT, our mission is simple yet impactful: to ensure that every student has access to quality dental care without the financial burden that often comes with it. We understand that navigating healthcare as a student can be overwhelming, with cost being a major barrier to essential services.

By connecting students with trusted dental providers and helping them maximize their existing insurance benefits, we make dental care accessible, affordable, and hassle-free. We believe that good oral health contributes to overall well-being, confidence, and academic success, ensuring students can focus on their studies without worrying about the cost of necessary dental care.

Long-Term Goals

Our vision extends far beyond the present. UNIDENT is committed to expanding its reach, forging partnerships with more universities and dental providers to create a nationwide, if not global, network dedicated to student wellness.

In the coming years, we aim to:

• Expand Our Network: Continuously onboard more universities and dental professionals, ensuring that students across Canada, and eventually worldwide, can benefit from our services.
• Enhance Accessibility: Develop more digital tools and features to make booking, managing, and understanding dental care even easier for students.
• Increase Awareness: Advocate for better student healthcare by working with universities, policymakers, and student organizations to spread awareness about the importance of oral health.
• Provide More Student Perks: Introduce new initiatives, rewards, and referral programs to encourage students to prioritize their dental health.

At UNIDENT, we believe in the power of community-driven solutions. Our goal is to create a sustainable system where students feel empowered to take charge of their health, without confusion or stress standing in their way.